Password Reset Error: The information entered failed to match our records

If your facility has the text message password reset enabled, which allows users to reset their own password via text message, rather than requiring an admin user to reset it, a user could encounter this error for two reasons:

1) The user incorrectly their username and/or the last four digits of their cell phone number

2) The user does not have their cell phone number on file under the Manage Users admin function.  A user must have their cell phone number on file for this feature to work successfully; otherwise, an admin user would be required to reset the password.