I can't reset my EPCS passphrase

To reset the passphrase, choose "e-rx admin" from the admin menu. This will take you to a screen with your EPCS information. From here, click the button that says "open EPCS admin console." On the right side of this is a link to reset your passphrase. 

Once you click on that link, you need to enter your NPI, the e-mail you have registered with EPCS, the token serial number and the one-time PIN from the token.

If this does not work, please try entering the token serial number with lower-case letters.

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