If you are updating an email address, you will need to add the email address by logging into Verizon, then going to:
My Profile > View Mt Profile > Edit My Profile
Then clicking the "+" symbol to the right of the existing primary email address, entering the new address, and saving.
The provider then needs to request a new certificate (Certificates are tied to specific email addresses.) When requesting a new certificate, there will be a dropdown at the password prompt to select the email that they want to use. The new certificate request will be emailed and they will sign the new certificate.
Please notify Stratus EMR when this step is completed. We will need to contact NewCrop, who will need to update the email address as well so that all information matches.