EPCS ERROR: The prescription signing has failed

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What causes this error: This error occurs when the Subscriber Agreement is not signed with Verizon. If a provider changes a password or edits the Verizon profile, the Subscriber Agreement must be resigned within 5 days, or this error will occur.

The fix: The provider must log into Verizon and sign the Subscriber Agreement. Once this is done, the certificate will be reissued.

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