What causes this: An incorrect DNS setting on the computer
The fix: NewCrop will assist with this the solution to this error as this solution is very specific to the device and the practice. In order to better troubleshoot, please do the following before contacting support:
- When the error appears, open a new tab in the same browser.
- Paste in the url: https://universalid.verizon.com/alive.html
- Refresh the tab 2-3 times.
- Take a screenshot and send it, along with the provider's information, to Stratus EMR, who will contact NewCrop for resolution. It will look similar to this: